Privacy Policy

Effective Date: 17/12/2025

Malek Insights ("we", "us", "our") is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Malek Insights is the data controller responsible for your personal data. For any privacy-related enquiries, contact us at hello@malek-ayoub.com

2. What Personal Data We Collect

When you use our website or purchase products, we may collect:

• Contact Information: Name, email address, phone number
• Delivery Information: Shipping address (UK only for physical products)
• Order Information: Products purchased, order history
• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, interaction with website features

3. Payment Information

Payment processing is handled securely by Stripe, our payment processor. We do not store your credit card details on our servers. Stripe complies with PCI-DSS standards and UK GDPR.

4. How We Use Your Data

We use your personal data to:

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Request product reviews (for verified purchases only)
• Respond to customer service enquiries
• Improve our website and services
• Comply with legal obligations

5. Legal Basis for Processing

We process your data based on:

• Contract Performance: To fulfill orders you place with us
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with UK tax and consumer law
• Consent: Where you have provided explicit consent (e.g., marketing emails)

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. This includes:

• Essential Cookies: Required for website functionality (e.g., shopping cart)
• Analytics Cookies: To understand how visitors use our site

You can manage cookie preferences through your browser settings.

7. Data Sharing

We may share your data with:

• Stripe: For secure payment processing
• Delivery Partners: To fulfill UK shipping (if applicable)
• Legal Authorities: When required by UK law

We do not sell or rent your personal data to third parties.

8. Your Rights Under UK GDPR

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interest
• Withdraw Consent: Opt out of marketing communications at any time

To exercise these rights, contact us at hello@malek-ayoub.com

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by UK law (e.g., tax records for 6 years).

10. International Transfers

Your data is primarily processed within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place.

11. Contact & Complaints

For privacy concerns, email us at hello@malek-ayoub.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk